Hotel General Manager

Product

Supervise the functioning of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunities

Connect with the Country and Global Product leads to ensure proper functioning of products in the location.

Ensure location is properly stocked with all the necessary supplies and equipment.

Finance & Accounting

Manage the location’s P&L and reporting ensuring that all revenue, costs and data is consistent across all channels

Ensure proper accounting recording and compliance with local accounting legalities

Controls and systems for accounting on site are followed at all times and are in line with guidelines.

Compliance

Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business

Human Resources

Lead and support the recruitment and selection process for open positions at the location.

Create and manage the staffing plan for the location.

Ensure that staffing has a low impact to P&L whilst maintaining high levels of service and experience.

Be the location’s main POC for training needs assessment and delivery of training.

Revise and manage the location’s payroll, benefits and incentive plans. Supervise the implementation of environmental health and safety plan at the location

Revenue Management

Meet and exceed the location’s revenue goals

Sales

Establish and manage the sales strategy for the location

Marketing

Generate local partnerships to promote the Brand.

Create and manage the location’s marketing plan following brand guidelines

Ensure proper use of the brand guidelines

Experience

Support and manage an environment to provide a positive experience in all the Communities (guests/visitors, employees & community).

Ensure proper implementation of the experience/programming designed for the location

Be present at the location to support team members in providing a great experience.

What You Need For The Role

Minimum 5 year experience as hotel general manager in hotel chains with minimum 100 rooms, fluent in English and local language, strong operational background

Experience as hotel general manager or operations manager in multi property hotels, fluent in English and local language, strong multitasking and time management skills

F&B 1 and 2: minimum 5 year experience as F&B manager, prior experience in managing portfolio with multiple F&B spaces, strong customer service knowledge, fluent in English and local language, cost control skills

F&B 3: minimum 3 year experience as F&B manager

F&B 4: limited F&B experience

Sound financial management skills

Excellent communication skills

English fluent and Native Language of the Location

Experience Working In Multicultural Environments (preferred)

Sound understanding of processes and operational efficiency

Strong people management and negotiation skills

Solid abilities for reporting and analyzing information for

decision making