Front Desk Lead

We are the travel scene for the next-generation adventurer. With over 70 unique, energy-filled properties across Southeast Asia, South, and Central America, we offer you Slumber Party, Bodega Hostels, Path, and Socialtel Resorts—each one a park of epic experiences designed for the bold, social, and endlessly curious.

Front Desk Lead

• Responsible for communicating the different Tours & Travel products and services during the check in process.
• Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch – when relevant-).
• Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education).
• Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
• Responsible with supporting guests in case of any question/concern needed regarding an T&T product.
• Manage receptionists tasks on the night shift.
• Process all guest check-ins and early check outs.
• Review receptionists’ reports
• Obtain clean and organized reception.
• Accounting reports as required.
• Ensure to complete the logbook.
• Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests.
• Perform adjustments and corrections and rectify all PMS problems that occur during night shift.
• Verify that all registered guests have the payment applied correctly in the PMS.
• Prepare of End of day procedure.
• Make sure that all the arrivals for the following day are already assigned.
• Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day.
• Check all accounts of guests who check out the next day.
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
• Ensure standards of customer service.
• Ensure the good conditions of reception equipment.
• Must be able to perform the full night audit if needed.
• Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen.
• In case on Events or Parties, is mandatory of coordinate all the security team.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

Requirements For The Role

• Ability to work as part of a team.
• More than 2 years of experience as a team leader.
• Experience in hotel housekeeping.

Benefits

• Cultural events and wellness activities at the locations.
• Great discounts for your stay and meals.
• Day off on your birthday.