Branch Manager

Symphony is a global design and development software company headquartered in San Francisco with 650+ technologists located across engineering offices in Southeast Europe and Latin America, along with business development offices in the US and Western Europe, and a Remote hub engaging employees from Latin America to Africa and Asia. In the last 16 years, we have launched over 200 products for the world’s leading startups, enterprises, and Fortune 500 companies.

Our team has a proven track record in helping clients increase revenue, reduce time-to-market, improve end-user experiences, and achieve scalability. We have domain expertise spanning financial services, banking, retail, technology, and healthcare, as well as the VC and PE ecosystem, among others.

We are on the lookout for a Branch Manager.

As one of our Branch Managers, you will play a pivotal role in driving the success of our Branch expansion and workforce. You will manage the dedicated branch workforce, oversee project placements, plan the workforce, and ensure workforce utilization, impacting branch profitability. Additionally, you will be instrumental in enhancing employee experience, remote team culture, and productivity, aligning them with our company values and strategic goals. Your role will also involve spearheading employer branding activities to establish our presence in the dedicated market. Your key stakeholders would be the Head of Workforce Management, Portfolio directors, VP of HR, Global Workforce Manager, and other Branch managers. Furthermore, you will oversee and manage all branch-related activities and administration to ensure smooth operations.

What would be your responsibilities if you joined us?

• Manage and optimise the dedicated branch workforce capabilities.
• Conduct workforce planning to anticipate future staffing needs and resource allocation.
• Drive initiatives to enhance profitability through effective resource management.
• Streamline processes and practices such as onboarding and induction to improve the overall employee experience within the branch.
• Implement initiatives to foster teamwork, collaboration, and professional development among branch staff.
• Develop and execute employer branding strategies to attract top talent in the dedicated market.
• Collaborate with marketing and HR teams to create compelling brand messaging and materials.
• In collaboration with the Talent Acquisition Team, leverage extensive local professional networks to drive high-quality recruitment, positioning Symphony as a premier IT employer mainly in Brazil and the broader LATAM region.
• Promote the company’s reputation as an employer of choice through various channels and activities.
• Oversee all office-related activities, including facilities management, equipment procurement, and maintenance.
• Manage administrative staff and support functions to ensure efficient branch operations.
• Coordinate with relevant stakeholders to address any branch-related issues or concerns.

Ideal profile:

• Minimum of 7 years of relevant experience in the IT industry with a strong background in software development and/or delivery management (project management), and IT services environment, along with a comprehensive understanding of technical processes and best practices.
• Experience working with cross-functional teams and navigating matrix organisations, fostering collaboration across different business functions.
• Proven success in leading engineering teams, recruiting top IT talent, and building high-performing technical teams that drive innovation and results.
• In-depth local market knowledge of Brazil’s legal, economic, and cultural landscape, with a solid track record of navigating and ensuring compliance with local regulations and policies.
• Proven decision-making expertise, with the ability to make strategic choices that enhance operational efficiency and drive long-term success.
• Experience managing remote teams across multiple countries and navigating the complexities of an international workforce.
• Focus on quality, productivity, and excellence in work.

You will easily fit into Symphony culture if you:

• Are proactive and enthusiastic about your own continuous learning and improvement.
• Have a good analytical and problem-solving attitude.
• Have the ability to analyze and understand the business context and logic behind your job responsibilities.
• Care for the quality of your work and client satisfaction.
• Enjoy working in a pleasant and cooperative atmosphere.
• Excited about working in international teams and using well-written and spoken English daily.

Ready to Join Us?

We’re excited to hear from you! If this opportunity sparks your interest, don’t hesitate—let’s see where this journey can take us.

We’ll review applications as they come in and promptly reach out to candidates chosen to move forward in the process.

Curious to Learn More?

If you have any questions our Talent Acquisition team is here for you. Feel free to drop us an email at [email protected]. We’d love to connect!